Customer Satisfaction Smart Tool for Mobile Operators

Since customer experience is a key pillar of mobile operators’ differentiation strategy, we are developing an innovative software that will bridge Technology and Commercial business units of mobile operators, resulting in financial efficiency and improved network experience for their customers. Various existing Network Analytics Tools and KPIs will be imported in the database, associated and scored with customer experience and satisfaction, thus providing useful statistics & insights as well as multiple use cases that will allow for strong dissemination and promotional activities without the risk of infringement.

This smart CRM tool will transform all known so far operators’ processes providing a new way of linking network experience with relevant value driven actions. The resulting business opportunity is definitely attractive for mobile operators since it will deliver tangible benefits in their strategic priorities like customer experience excellence, CAPEX/OPEX efficiency and focused allocation.